Refunds & Returns Policy
Our guarantee is that the products will be working when you receive them, and fit for the purposes stated at the time of order.
If any product fails within 30 days of purchase, including DOA items, we will replace those items immediately, at our cost. For warranty claims lodged within 30 days of the date of shipping, we will ship replacement product as soon as the fault is confirmed by overnight express. We will also arrange for return of the faulty product at our cost.
If a failure occurs due to poor manufacturing or bad workmanship within 12 months of purchase, you may return the item to us for assessment. After examination of the returned product, we will repair or replace the faulty products with an equivalent item at our cost.
For warranty claims, please start by submitting an RMA request click here to complete form.
Like all data network and especially wireless equipment, these products are highly sensitive to fluctuations in power and outdoor electrical activity from power lines and lightning etc. Equipment that has failed due to causes other than a fault in the manufacture or pre-assembly is not included in the standard warranty.
Your satisfaction is important to us! If you are not fully satisfied with your purchase, for any reason at all, you are welcome to return products in original condition and in original packaging within 14 days of the date of order to receive a full refund on the purchase price of those products returned. (i.e. invoice amount less shipping costs)
Contact us if you would like to return goods!
Before returning any goods, please first contact us to provide an explanation for the problem, and to request a Return Authorisation.